Fitness for 10

Job Summary:

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Fitness for 10 members, potential members and guests. Also, complete daily cleaning zones to insure the cleanliness of the club.

Essential Duties and Responsibilities:

Greet members, potential members and guests, providing exceptional customer service with a Smile :)

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and pass along to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Must be 18 years of age or older.

Physical Demands continual standing and walking during shift.

Must be able to occasionally lift up to 50 lbs.

Please stop by the club to grab an application!